Team Member: Dipl.-Inform. Silvia Knittl

Research Interests & Projects

• Research area: IT Service Management
• Identity and Access Management
• Configuration Management
• Configuration Management in federated Environments
• Project: IntegraTUM (IntegraTUM)

Certifications

Foundation Certificate in IT Service Management

Manager's Certificate in IT Service Management

Foundation Certificate in IT Service Management according to ISO/IEC 20000

Student Work

Publications

• Hommel, W., Knittl, S., Aufbau von organisationsübergreifenden Fehlermanagementprozessen im Projekt IntegraTUM, In Informationsmanagement in Hochschulen, 2010, Springer–Verlag, Berlin, Januar, 2010.
• Knittl, S., Einführung von Service Level Agreements an der Technischen Universität München, In Informationsmanagement in Hochschulen, 2010, Springer–Verlag, Berlin, Januar, 2010.
• Knittl, S., Unterstützung der IT–Service–Management–Prozesse an der Technischen Universität München durch eine Configuration–Management–Database, In Informationsmanagement in Hochschulen, 2010, Springer–Verlag, Berlin, Januar, 2010.
• Hommel, W., Knittl, S., Pluta, D., Availability and Continuity Management at Technische Universität München and the Leibniz Supercomputing Centre, In 15th International Conference of European University Information Systems (EUNIS 2009), Santiago de Compostella, Spanien, Juni, 2009.
• Hommel, W., Knittl, S., Zielorientierte Datenmodellierung für ITIL–basierte inter–organisationale Configuration Management Databases, In 9. Internationale Tagung Wirtschaftsinformatik, 2009, Wien, Österreich, Februar, 2009.
• Hommel, W., Knittl, S., An Inter–Organizational Configuration Management Database as Key Enabler for Future IT Service Management Processes , In eChallenges 2008, 2008, Stockholm, Schweden, Oktober, 2008.
• Hommel, W., Knittl, S., Pluta, D., Boursas, L., Ebner, R., Hochschulübergreifend integriertes Identitäts–Management am Beispiel des Münchner Wissenschaftsnetzes, In IIM2008 — Integriertes Informationsmanagement an Hochschulen, Workshop im Rahmen der 38. Jahrestagung der Gesellschaft für Informatik e.V. (GI), 2008, Gesellschaft für Informatik e.V. (GI), München, September, 2008.
• Hommel, W., Knittl, S., Pluta, D., Strategy and Tools for Identity Management and Process Integration in the Munich Scientific Network, In 14th International Conference of European University Information Systems (EUNIS 2008), 2008, Århus, Denmark, Juni, 2008.
• Hommel, W., Knittl, S., An Access Control Solution For The Inter–Organizational Use Of ITIL Federated Configuration Management Databases, In 2008 Workshop of HP Software University Association (HP–SUA), 2008, Infonomics–Consulting, Hewlett–Packard, Marrakech, Morocco, Juni, 2008.
• Brenner, M., Knittl, S., Schmelz, K., Building Blocks for Release Management Unification in Large–Scale Environments, In Proceedings of the 14th Annual Workshop of HP Software University Association, 2007, 295–300, Infonomics–Consulting, Stuttgart, Germany, Juli, 2007.
• Hommel, W., Knittl, S., SERVUS@TUM: User–Centric IT Service Support and Privacy Management , In 13th International Conference of European University Information Systems (EUNIS 2007), 2007, Grenoble, France, Juni, 2007.